Display online shop terms of use based on the Specified Commercial Transactions Law
Distributor Yoko Chan Co., Ltd.
Operations Manager Yoko Kawazoe
Address and contact information 107-0052
Akasaka Hillside House II-F, 9-5-14 Akasaka, Minato-ku, Tokyo
TEL: 03-6434-7088
Sales Price The price including tax is displayed for each product.
Explanation of charges other than product price Consumption tax Shipping fee Cash on delivery fee Please check the following page for details.
Shopping guide: https://www.yokochan.com/pages/payment
Application expiration date If the item you ordered is out of stock, we may contact you to that effect and cancel your order.
Defective products/incorrect delivery If you receive a defective product or a product different from the one you ordered, please contact us by phone or email within 10 days of receiving the product. Please note that we may not be able to accept returns after the deadline.
Please note that returns and exchanges are limited to unused items. For more information, please see "About cancellations and returns/exchanges."
Delivery time If you do not specify a specific shipping date and time, the item will normally be delivered within 3-10 days from the date of order (excluding consecutive holidays, year-end and New Year holidays, etc.). However, please note that there may be delays during busy periods.
For more information, please check the page below.
Shopping guide: https://www.yokochan.com/pages/delivery
Payment method ・Credit card (Visa, Master Card, JCB, AMERICAN EXPRESS, Diners)
・Cash on delivery: Please pay to the delivery person when the product arrives.
・Amazon Pay
・Rakuten Pay
Cancellations, Returns, and Exchanges As a general rule, we do not accept cancellations, returns, exchanges, or refunds after an order has been placed due to the customer's convenience. If you are not satisfied for any reason, you can exchange it for store credit that can only be used at the YOKO CHAN online store. Please contact us by phone or email within 5 days after receiving the product. Please note that we may not be able to accept returns after the deadline.
Please note that returns and exchanges are limited to unused items. For more information, please see "About cancellations and returns/exchanges."
Restrictions: Due to limited sales quantities, we may not be able to meet customer requests. Please note.
Our online shop only accepts orders from individual consumers and corporations whose purpose of purchasing products is not for resale. We may refuse your purchase if it appears to be for commercial purposes rather than personal use.
Customer's personal information For more information, please check the following page.
Shopping guide: https://www.yokochan.com/pages/privacy
Prohibited Items If a customer violates these Terms of Use when placing an order at our online shop, or if any of the items below apply, we may cancel the customer's order at our discretion. We may also decline your future orders.
- Acts that interfere with the operation of this online shop or our business - Entering false information when purchasing products at this online shop, or purchasing products while impersonating another person - At this online shop Purchasing products for commercial or resale purposes - Non-payment or refusal to receive ordered products - Acts that violate laws, regulations, ordinances, etc.
Disclaimer Although we do our best to post accurate and up-to-date information on this site, please be aware that this site may contain typographical errors or inaccurate information. This information may include information related to the products on our online shop, such as their prices and stock status. Please note that the contents of this site may be revised at any time without notice, so please check these terms each time you use this online shop. Our company shall be exempted from the following matters:
- Inaccuracies, errors, or omissions in the information provided on this online shop (Customer orders based on such inaccuracies, errors, or omissions may be deemed invalid.)
・Any damage caused when accessing or attempting to access this online shop, including virus infection, etc. ・Changes to the displayed contents of this online shop and these Terms without prior notice ・Suspension of service of this online shop without prior notice
Contact information
YOKO CHAN Online Store Customer Service
TEL: 03-6434-7088
E-mail: onlinestore@yokochan.com
*We will be closed for inquiries on Saturdays, Sundays, holidays, and the year-end and New Year holidays.
Homepage address: www.yokochan.com
Operations Manager Yoko Kawazoe
Address and contact information 107-0052
Akasaka Hillside House II-F, 9-5-14 Akasaka, Minato-ku, Tokyo
TEL: 03-6434-7088
Sales Price The price including tax is displayed for each product.
Explanation of charges other than product price Consumption tax Shipping fee Cash on delivery fee Please check the following page for details.
Shopping guide: https://www.yokochan.com/pages/payment
Application expiration date If the item you ordered is out of stock, we may contact you to that effect and cancel your order.
Defective products/incorrect delivery If you receive a defective product or a product different from the one you ordered, please contact us by phone or email within 10 days of receiving the product. Please note that we may not be able to accept returns after the deadline.
Please note that returns and exchanges are limited to unused items. For more information, please see "About cancellations and returns/exchanges."
Delivery time If you do not specify a specific shipping date and time, the item will normally be delivered within 3-10 days from the date of order (excluding consecutive holidays, year-end and New Year holidays, etc.). However, please note that there may be delays during busy periods.
For more information, please check the page below.
Shopping guide: https://www.yokochan.com/pages/delivery
Payment method ・Credit card (Visa, Master Card, JCB, AMERICAN EXPRESS, Diners)
・Cash on delivery: Please pay to the delivery person when the product arrives.
・Amazon Pay
・Rakuten Pay
Cancellations, Returns, and Exchanges As a general rule, we do not accept cancellations, returns, exchanges, or refunds after an order has been placed due to the customer's convenience. If you are not satisfied for any reason, you can exchange it for store credit that can only be used at the YOKO CHAN online store. Please contact us by phone or email within 5 days after receiving the product. Please note that we may not be able to accept returns after the deadline.
Please note that returns and exchanges are limited to unused items. For more information, please see "About cancellations and returns/exchanges."
Restrictions: Due to limited sales quantities, we may not be able to meet customer requests. Please note.
Our online shop only accepts orders from individual consumers and corporations whose purpose of purchasing products is not for resale. We may refuse your purchase if it appears to be for commercial purposes rather than personal use.
Customer's personal information For more information, please check the following page.
Shopping guide: https://www.yokochan.com/pages/privacy
Prohibited Items If a customer violates these Terms of Use when placing an order at our online shop, or if any of the items below apply, we may cancel the customer's order at our discretion. We may also decline your future orders.
- Acts that interfere with the operation of this online shop or our business - Entering false information when purchasing products at this online shop, or purchasing products while impersonating another person - At this online shop Purchasing products for commercial or resale purposes - Non-payment or refusal to receive ordered products - Acts that violate laws, regulations, ordinances, etc.
Disclaimer Although we do our best to post accurate and up-to-date information on this site, please be aware that this site may contain typographical errors or inaccurate information. This information may include information related to the products on our online shop, such as their prices and stock status. Please note that the contents of this site may be revised at any time without notice, so please check these terms each time you use this online shop. Our company shall be exempted from the following matters:
- Inaccuracies, errors, or omissions in the information provided on this online shop (Customer orders based on such inaccuracies, errors, or omissions may be deemed invalid.)
・Any damage caused when accessing or attempting to access this online shop, including virus infection, etc. ・Changes to the displayed contents of this online shop and these Terms without prior notice ・Suspension of service of this online shop without prior notice
Contact information
YOKO CHAN Online Store Customer Service
TEL: 03-6434-7088
E-mail: onlinestore@yokochan.com
*We will be closed for inquiries on Saturdays, Sundays, holidays, and the year-end and New Year holidays.
Homepage address: www.yokochan.com